Returns

Returning an Item? Just Follow Three Simple Steps

No printer required. Use your original invoice to prepare your return or exchange.

• 📸Keep a photo of your invoice

  Before sending anything back, take a photo of the original invoice with your phone and save it for your records.

• ✍️Add your return details

  On the original invoice, write why you’re returning the item and whether you’d like a refund or an exchange. For a size exchange, include the size you need.

• 📮 Pack and post your return

  Place the item and invoice in your parcel, then take it to the Post Office. Keep the proof-of-postage receipt until we confirm your return has arrived.

Postage and proof of posting

We recommend sending your parcel through the Post Office. Staff can explain the available services and help you choose one with suitable compensation cover. They may ask the item’s value when advising you, so provide its full value.

Keep your proof-of-postage receipt somewhere safe. It confirms you handed the parcel over and may be useful if there’s a delivery problem or you need to make a claim. Depending on the service you choose, the receipt’s barcode may also provide tracking.

Compensation cover varies by service. The receipt is proof of postage; it does not insure your parcel.